Last updated: 19 October 2026

This policy explains how your order is produced, where it is shipped from, what the delivery times are and who is responsible for what. It applies to orders placed at leonarto.studio and forms part of our Terms of Service. Read it together with the Returns & Refunds Policy. Nothing in this policy limits the rights you have under the mandatory consumer law of your country.

1. Who produces your order and where it is shipped from

Every poster is printed to order in our partner network of printing facilities. Your order is sent to the facility closest to your delivery address, printed there and shipped from there to you. It is not shipped from our office in Poland, so the parcel may come from a facility in your own country or in a neighbouring country, and the sender on the parcel may be our printing partner rather than Leonarto.studio.

Framed posters and framed canvases are also made to order: the artwork is printed and framed by our framing partner and shipped to you ready to hang.

Because each item is printed specifically for you, an order with several items may be printed at different times and arrive in more than one parcel.

You do not need to contact the printing facility or the carrier. All questions, reports and claims go to us at contact@leonarto.studio, and we handle the matter with them on your behalf.

2. Countries we ship to

We ship to: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye, the United Kingdom, the United States, Canada, Australia and New Zealand.

Framed posters and framed canvases can be delivered to the United States, Canada, the United Kingdom, Switzerland, Liechtenstein, Sweden, Denmark, Norway, Poland and the euro-area countries in the list above (Austria, Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia and Spain). To Australia we deliver framed canvases, but not framed posters. Framed posters with a passe-partout can be delivered to the United States only. To the other countries in the list we deliver unframed posters only.

We cannot deliver to other countries at the moment.

3. Shipping costs

Shipping of unframed posters is free to every country listed in section 2, with no minimum order value.

For framed posters and framed canvases we charge one shipping fee per order, not per item:

Delivery country	One framed item up to 50×70 cm (20×28 in)	A 60×90 cm (24×36 in) framed item, or more than one framed item
United States	USD 12	USD 19
Canada	CAD 29	CAD 39
Australia (framed canvases only)	AUD 15	AUD 25
United Kingdom	GBP 10	GBP 15
Switzerland and Liechtenstein	CHF 10	CHF 16
Euro-area countries	EUR 8	EUR 15
Sweden	SEK 89	SEK 169
Denmark	DKK 59	DKK 119
Norway	NOK 99	NOK 179
Poland	PLN 35	PLN 65

Unframed posters in the same order do not change the fee. Framed posters with a passe-partout are produced separately from other framed items, so an order that contains both is charged the fee once for each of the two groups.

The only delivery method we offer is standard shipping, and its exact cost is shown at checkout before you confirm the order.

You pay for shipping only when a parcel has to be sent again because of a wrong or incomplete address, or because it was refused or not collected — see sections 8 and 9.

4. Production and dispatch

Unframed posters are dispatched within 1–4 business days, and framed posters and framed canvases within 2–5 business days, of your order and payment being confirmed. Orders placed on weekends or public holidays are handled from the next business day.

5. Delivery times

Your poster is printed at the partner facility closest to your address — in your own country where we have one, otherwise in the closest country that does — so the delivery time depends on where you live. Total delivery time for unframed posters, counted in business days from your order:

• United States: 3–6 business days
• Canada, United Kingdom, Australia, Germany, France, the Netherlands, Belgium, Luxembourg, Austria, Poland, Czechia, Slovakia, Slovenia, Liechtenstein, Sweden, Denmark, Norway: 4–9 business days
• Italy, Spain, Portugal, Ireland, Switzerland, Finland, Croatia, Hungary, Bulgaria, Romania, Estonia, Latvia, Lithuania, Iceland: 6–12 business days
• Greece, Cyprus, Malta, New Zealand: 8–15 business days
• Turkey: 9–17 business days

Total delivery time for framed posters and framed canvases, counted in business days from your order:

• United States: 4–9 business days
• Canada, United Kingdom, Germany, the Netherlands, Belgium, Luxembourg, Austria, Poland, Slovakia, Slovenia, Liechtenstein, Denmark, Norway: 4–8 business days
• Australia (framed canvases): 4–11 business days
• France, Italy, Spain, Portugal, Ireland, Switzerland, Finland, Croatia, Bulgaria, Estonia, Latvia, Lithuania, Sweden: 6–12 business days
• Greece, Cyprus, Malta: 8–15 business days

If your parcel has not arrived by the end of the range above and the tracking link shows no progress, please contact us at contact@leonarto.studio.

The same estimate is shown at checkout before you confirm the order.

If we cannot meet the dispatch time we indicated, we will contact you, give you a revised date and — depending on where you live — offer you the choice of accepting the delay or cancelling the order for a full refund.

Statutory deadlines apply in any event, and we respect them:

• European Union: unless we agree otherwise with you, we deliver within 30 days of the contract. If we fail to deliver, you may set an additional reasonable period and, if we still do not deliver, cancel the contract and receive a full refund.
• United States: we comply with the FTC Mail, Internet, or Telephone Order Merchandise Rule. If we cannot dispatch within the time stated or, if no time is stated, within 30 days, we will notify you, give a revised shipping date and offer you the choice of accepting the delay or cancelling for a prompt refund.
• Canada: if we do not deliver within 30 days of the date stated in the order, or within 30 days of the contract where no date is stated, you may cancel the contract and receive a refund, as provided by the consumer protection law of your province or territory.

6. Tracking

Every parcel is shipped with tracking. When your parcel is dispatched we email you a confirmation with the tracking link.

If your parcel has not arrived by the estimated delivery date, contact us within 30 days of that date — the procedure is described in the Returns & Refunds Policy.

7. Customs, duties and import taxes

Because your poster is printed locally, at the partner facility closest to your address, your order does not travel from our office in Poland to you, and we do not charge any import duties or customs fees. The price shown at checkout is the total you pay us.

If a carrier or a customs authority ever asks you to pay import duties, taxes or customs fees for one of our parcels, please contact us at contact@leonarto.studio before paying.

8. Wrong or incomplete address

Please check the delivery address carefully before confirming your order. We cannot change an order once it has entered production.

If a parcel cannot be delivered because the address you gave was incorrect or incomplete, we cannot be held responsible for the failed delivery. We will contact you to arrange sending it again, and the additional shipping cost is payable by you.

9. Refused or uncollected parcels

If a parcel is refused at delivery, or not collected from a pick-up point within the time the carrier allows, it is returned to the sender. In that case we will contact you to arrange sending it again, and the additional shipping cost is payable by you.

Carriers usually hold parcels at a pick-up point for a limited number of days and send a notification by email or SMS. If you will not be available, contact the carrier directly rather than letting the parcel expire.

10. Damaged, defective or lost deliveries

If a product arrives damaged or defective, or if a parcel goes missing in transit, please contact us within 30 days of receiving the product, or of the estimated delivery date for a parcel that has not arrived. We will arrange a free replacement or a refund, and we will deal with the printing facility and the carrier ourselves.

The full procedure, including what to photograph and where to send it, is in the Returns & Refunds Policy.

11. Risk of loss and damage

The risk of loss of or damage to the products passes to you only when you, or a person you nominated other than the carrier, physically receive the goods. Until that moment the risk is ours.

You are not required to inspect the parcel in the presence of the courier, and we do not make any claim subject to such an inspection. If a parcel arrives visibly damaged, keep the packaging and photograph it — see section 10 and the Returns & Refunds Policy.

12. Delays beyond our control

Delivery may take longer than usual because of events outside our reasonable control, including severe weather, natural events, strikes, transport or customs disruption, or a failure of our suppliers or carriers. We will keep you informed where we can, and the statutory deadlines in section 5 continue to apply.

13. Contact

For any question about delivery, tracking or a parcel that has not arrived, write to contact@leonarto.studio. Customer service hours: Monday to Friday, 9:00–16:30 CET. We reply within 24 hours on business days.